Hope Studios sells digital software products that are delivered
electronically. Because our Plugins are digital goods that are made available for
immediate download after purchase, all sales are final and we do not offer
refunds, except where required by applicable law.
Consent to Immediate Delivery
By completing your purchase, you expressly request immediate access to and
delivery of the digital Plugin, and you acknowledge that you thereby lose any
statutory right of withdrawal or "cooling-off" period once the download has
begun, to the extent permitted by law.No Refunds
As our products are digital and non-returnable, we do not provide refunds or
exchanges for change of mind, accidental purchase, lack of compatibility that
could have been checked before buying, or failure to read the product
requirements. Please make sure the Plugin is compatible with your host software
(e.g. DaVinci Resolve, Adobe After Effects) and system before purchasing.Merchant of Record
Our Plugins are sold through Paddle.com, which acts as the Merchant of Record.
Paddle may, at its own discretion and under its own Buyer Terms, issue refunds
in certain cases (for example, unauthorised transactions). Any such refunds are
handled by Paddle.Faulty Products
If a Plugin is genuinely faulty or does not function as described, please contact
us at florian.duee@gmx.de and we will work with you to resolve the issue, which
may include a fix, replacement, or — at our discretion — a refund.Contact
For any questions about this policy, contact us at florian.duee@gmx.de.