This Privacy Policy explains how Hope Studios handles personal
data in connection with the sale of our software products.
Merchant of Record
Our Plugins are sold through Paddle.com, which acts as the Merchant of Record.
When you make a purchase, your payment and billing information (such as name,
email address, billing address, and payment details) is collected and processed
directly by Paddle, not by us. Paddle acts as the data controller for that
transaction data. Please review Paddle's Privacy Policy at
https://www.paddle.com/legal/privacy for details on how they process your data.Data We Receive
We do not collect or store your payment card details. From Paddle, we may receive
limited order information such as your name, email address, country, and the
product purchased, which we use to fulfil your order, deliver license keys, and
provide support.How We Use Your Data
We use the limited data we receive to:
deliver purchased Plugins and license keys;
provide customer support;
send essential information related to your purchase (e.g. updates or important
notices about a product you bought).
We do not sell your personal data to third parties.
Contact by Email
If you contact us at florian.duee@gmx.de, we will use your email address and the
contents of your message solely to respond to your enquiry.Data Retention
We retain order-related data only as long as necessary to provide support, comply
with legal and tax obligations, and resolve disputes.Your Rights
Depending on your location (e.g. under the EU GDPR), you may have the right to
access, correct, or delete your personal data, or to object to its processing.
To exercise these rights regarding data held by us, contact florian.duee@gmx.de.
For payment and billing data, please contact Paddle directly.Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will
always be available on this page.Contact
For any privacy questions, contact us at florian.duee@gmx.de.